Warranty
"Anything that can go wrong will go wrong."
We Are Always Here to Help
We designed our products specifically for Historical European Martial Arts (HEMA), where they endure intensive use, sometimes daily — especially in tournaments. Even with proper care and maintenance, wear and tear is inevitable, but how and how quickly it happens makes a difference.
Despite our best efforts, warranty cases do arise. Fortunately, they are quite rare, though we understand that this doesn’t make it any less frustrating when you’re the one experiencing it.
Covered Under Warranty
The following issues are typically caused by material defects and usually appear within the first few weeks of use:
- The blade or guard breaks during proper use.
- The tang snaps off along with the pommel.
- The blade bends severely and permanently at a sharp angle.
- Any other significant damage resulting from material or manufacturing defects.
Not Covered Under Warranty
- Grip cover damage caused by direct cuts to the handle.
- Slightly loose crossguard from repeated heavy cuts (as long as it doesn’t affect functionality).
- Minor bends or warping of the blade (a natural occurrence with regular use).
- Damage to the blade or components due to improper force, technique, or edge alignment.
Important: Warranty claims can only be made within the warranty period specified for the product. Any modifications by a third party (unless explicitly agreed upon) will void the warranty.
How to Claim Warranty
If your product sustains damage during proper use within the warranty period, please contact us immediately at regenyei.armory@gmail.com and stop using the product right away. Continued use may cause further damage, potentially voiding the warranty. Your safety — and that of your training partners — is top priority.
Information Required for a Warranty Claim
To process your warranty claim, please provide the following details:
- Order Number
- Full Name
- Address
- Telephone Number
- Short Description of the Issue
- Photo(s) of the Damage (close-up shots preferred)
- Date of Package Receipt and/or Name & Email of the Original Purchaser
Important: If you discover a fault, stop using the product immediately. Regenyei Armory is not responsible for any inconvenience or injuries resulting from continued use of a defective item.
Assessment of Warranty Claims
- Each warranty claim is evaluated on a case-by-case basis.
- To assess your claim, all parts of the defective product must be sent directly to us for inspection. We will only be able to determine how the claim will be handled after the inspection has taken place.
- All shipping and associated costs are the responsibility of the customer.
- The defective product must be shipped to us within one month of submitting the warranty claim.
- If the faulty product was originally purchased through a retailer, please contact them directly, as they are responsible for handling the warranty process unless otherwise agreed.
Shipping the Faulty Product(s) to Us
- All delivery and related costs are the responsibility of the customer.
- We will provide all necessary return shipping information in our reply email.
- Please clearly write your full name on both the package and the blade.
- The package must be shipped from the same country where the product was originally delivered, unless the product was purchased at an event or is being sent from within the EU.
Important: Do not use terms such as weapon or sword when shipping. Please use sport equipment instead.
Summary
If you wish to submit a warranty claim for repair or replacement, please contact us at regenyei.armory@gmail.com. Make sure to include photos or a video of the issue, along with a brief description of what happened.
You are entitled to have your product repaired or replaced within 12 months from the date of purchase. For full details, please refer to our [General Terms & Conditions].
Once we review your claim, we will provide further instructions regarding the return process, should a repair or replacement be applicable.