Despite the fact that we are doing our best to produce the best quality swords possible, there are a few warranty pieces from time to time.
From the date of transport we count one year on our strong blades, and half a year warranty on our medium and light blades.
The warranty doesn’t cover for improper usage (for example.: broken, or cracked swords from extremely heavy handed blows)!
If the sword gets damaged by proper usage, and in warranty time, the damage was most likely caused by faulty material, or construction errors. In this case we would like to ask you to get in contact with us as soon as possible (email@example.com) and stop using your sword immediately, as this can lead to the further damaging of the blade, which can cause you to lose your warranty, and above all could be unsafe for you or your opponent.
To apply for your warranty we will need the information listed below:
- Telephone number
- Short description of the problem
- Picture(s) about the damage, preferably closeups
- The date of you receiving the package and/or the name/e-mail address of the person who ordered the equipment originally
To decide on your warranty we will need the blade, so we can examine the problem at hand.
We can only decide on how we will treat your case after this occurred. Sending the package to us should be paid by the customer. Each warranty case will be judged individually!
Please keep in mind that we will need every part of the sword (all broken/damaged pieces), otherwise your sword will lose it’s warranty! To accept your warranty, we need the sword to arrive at us in two months from the date of you contacting us about your issue.
In the case of a sword bought from a retailer, please get in contact with them FIRST, as only they can provide the exact date of order.
! IMPORTANT !
- Please keep in mind that using a medium / light blade against a strong one, especially with heavy blows, will result in a damaged blade. This won’t be covered by warranty. You can read more about blade types here: “Feder Strength”
- All information needed to return the blade will be provided in our reply e-mail.
- If you are returning a blade please write your name on the package AND on the blade. DO NOT write weapon or sword on the package, just write sport equipment instead.
- We need your package to be returned from the country where we sent it to (except if you bought the equipment at an event, or both countries are definitely within the EU)