How to Order
Step by step
Shape it to your liking
When you select your desired sword, trainer or feder, you’ll have a wide range of parts and accessories to choose from. This allows you to customize your equipment with a new level of freedom, tailoring it to your exact needs.
1. Placing an Order
- Browse our webshop and select the product(s) you’d like to purchase.
- Choose the desired parts and specifications.
- Review your selection, make any necessary modifications, and add the product(s) to your cart.
- You can continue shopping or proceed to checkout.
- To finalize your order, go to the Checkout Page, fill in all required fields (double-check for accuracy), and review your order details.
- Read and accept our General Terms and Conditions.
- Click “Place Order” to submit your order.
Your order is now being processed! (Note: This is not a confirmed order or an official offer yet.)
2. After the Order is Placed
- You will receive an automatic email with a summary of your order within a few minutes. (If you can’t find it, please check your spam folder.)
- Please double-check the accuracy of your details. If there are any issues, contact us immediately.
- If everything looks correct, no further action is needed. Our team will reach out to you within 7 working days.
- You will receive an “Order Summary” email, which will detail your order item by item, including the shipping price (based on the address you provided) and a delivery deadline.
- Carefully review the email. If everything is correct and you’re satisfied with the offer, simply reply to confirm your acceptance of the conditions and confirm the order.
- Once confirmed, your order will be added to our official production list and considered “finalized.” We will contact you by email with the next steps once your order is ready.
Important: Your order is only finalized once you accept and confirm the contents of the Summary Email. Please check your spam folder, as our email may occasionally end up there.
3. Order Modifications
Due to a high volume of orders, we are unable to accept written order modifications. If you need to make changes:
- Email us requesting the cancellation of your existing order, including your order number.
- Place a new order on our webshop with your updated specifications.
Important: Modifying your order may move you further down the waiting list, which could delay the delivery of your product(s). We appreciate your understanding.
4. Payment & Fulfilment
- Once your order is complete, you will receive an email with photos of the finished products and payment instructions.
- Review the photos carefully and reach out if you have any questions.
- If you’re satisfied with the result, proceed with the payment as outlined in the email.
- Once we receive your payment, we will begin assembling your package.
- When your package is handed over to the courier, you’ll receive an email with your tracking number.
- If everything goes smoothly, your order should arrive within a few days.
